Student Services

Student Services

There are various means by which students can seek support and guidance at PBRS. These include Academic Guidance, Pastoral Care, Learning Support, Careers Advice and help in securing study-related jobs through.

Academic Guidance

Students are welcome to consult their lecturers in the first instance if they wish to receive guidance in regard to the program that they are studying.

Pastoral Care

there are two separate avenues to gain this support. PBRS has a dedicated Pastoral Care Team offering front line personal support for students. Students from other language groups can gain frontline support from one of our Marketing Services team members in their own language. In cases where it is established that more professional services are required, the Pastoral Care Team will refer the student to specialist support services.

Mental health support

Covid-19: Mental health and wellbeing resources

The stress and uncertainty of Covid-19 restrictions can impact on students’ mental health. The Ministry of Health has provided a list of resources, including some specifically aimed at young people.

See Covid-19: Mental health and wellbeing resources

If you need help in a mental health crisis you should call:

  • Auckland DHB – Mental Health Community Acute Service (CAS): 0800 800 717
  • In an emergency, you should call 111

After-hours support

For support outside regular hours you can call:

Learning Support

Where it is established that students need additional support they will have access to a Learning Support Lecturer or to our English Language School.


PBRS provides accommodation arrangements for international students on request but we must have a minimum of 4 weeks’ notice. The minimum period of homestay is 4 weeks. A homestay placement fee ($240, non-refundable) will apply for this service. The homestay fees are (around $280/wk for over 18 students and $300/wk for under18 students). Airport pick up is available on request, and $100 will be charged for each pickup. All homestay families in PBRS homestay program are carefully selected. Students staying in a homestay are required to exhibit appropriate behaviour. For under 18 students, we will monitor the satisfaction of the Homestay placement regularly. Please check with your Pastoral Care Team for details.

For international students aged over 18 who want to find your own accommodation, you may find general information on renting at, or find information on quality standards for renting at: You are also welcome to talk with our Pastoral Care Team and seek more advice.

Your rights as a tenant

When you rent a property as a tenant or join a shared house as a flatmate, you will have a number of rights and responsibilities.

Please visit  website for more information

Renting a property, being a tenant or flatmate, and resolving disputes

Careers Advice

Students can consult either the lecturers in the field that they are most interested in, or in some cases, PBRS Employment Support staff may also be able to help. You may check here for more information about Employment Support.

Computer Access:

Access to computers at PBRS is offered between 9:00 am – 5:00 pm. Printing facilities are available. Wifi access is available in all campuses as well.


Library access

PBRS has a student library on site at level 2, 150 Hobson St. The library holds non-prescribed textbooks, other relevant readings, trade and professional magazines and some software.

There are other significant libraries within easy walking distance of the PBRS facilities in Auckland. These are to be found at the University of Auckland and AUT. They have very significant holdings in all fields – PBRS students may use but not borrow from these libraries.