Enrolment Policies

Enrolment Policies


All international students must hold an appropriate visa or permit for their entire study period. Full details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz

Eligibility for Health Services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at www.moh.govt.nz.

All international students are required to declare any medical or learning needs before enrolment. Please note that international students are not eligible for special needs funding.

If you need to take any medicine long term, please check if the medicine is available in New Zealand. If it is not, you may need to talk with your doctor and find another solution for your needs.

Accident Insurance

The New Zealand Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz

Medical and Travel Insurance

While an international student enrolled with PBRS for educational instruction of 2 weeks’ duration or longer, the student must have appropriate insurance to cover—

(a) the student’s travel—

(i) to and from New Zealand; and

(ii) within New Zealand; and

(iii) if the travel is part of the course, outside New Zealand; and

(b) medical care in New Zealand, including diagnosis, prescription, surgery, and hospitalisation; and

(c) repatriation or expatriation of the student as a result of serious illness or injury, including cover of travel costs incurred by family members assisting repatriation or expatriation; and

(d) death of the student, including cover of—

(i) travel costs of family members to and from New Zealand; and

(ii) costs of repatriation or expatriation of the body; and

(iii) funeral expenses.

PBRS provides medical and travel insurance through a New Zealand insurance company. PBRS has assessed the policies provided by the insurance company. Insurance is compulsory for all international students studying at PBRS and will automatically be charged for unless an alternative insurance compliant with the Code of Practice has already been arranged. Please make sure you have declared all of your medical needs prior to your enrolment. Please be aware that insurance arranged by PBRS will not cover your previous health issues.

With prior notification and forewarning, failing to present the up-to-date and effective insurance policy as an international student or failing to present it before the required date will be seen as deliberate violation of PBRS’s rules and regulations. PBRS will exercise its right to suspend or terminate the student’s study and report the case to all relevant departments (e.g. Immigration New Zealand). In this case, the individual student will be fully responsible for any consequences arise.


The Student fee payment schedule will be issued upon the receipt of an application form and all supporting documents. Fees are due for payment, before the start of your program of study. Once tuition has commenced, tuition fees will remain the same irrespective of changes to immigration status, for instance obtaining Permanent Residency, and any other changes. Prior to commencement, tuition fees are subject to change without notice. Where a student still owes money to PBRS for any outstanding items, the final qualification certificate(s) will not be issued until all accounts have been paid.

Apart from fees that the student paid prior to commencement, students may need to pay for any failed courses or administrative fees. Please see our Student Handbook for details.

Fee Protection

The New Zealand Government requires that all Private Training Establishments (PTE) registered with NZQA protect student fees paid to them in advance. At PBRS, all students’ fees will be deposited in the government owned public trust account administered by NZ Public Trust. The fees will be released on a pro rata basis from this trust account in accordance with an agreed monthly schedule based on tuition delivered and until the completion of the program.

Withdrawal and Refund Policy


Length of the Course/Programme Withdrawal period Proportion of refund
1-34 days Before the course starts and within the first two working days of the course starts 50% of total fees paid
After two working days No refund
35 days – 3 months Before the course starts and within the first five working days of the course starts 75% of total fees paid
After five working days of the course starts No refund
More than 3 months Before and/or within the first ten working days of the course starts Full refund of all fees paid, Less 25% of total tuition and enrolment fees
After ten working days of the course starts No refund


Please note:

  • The first day of your programme is recorded on the student’s “Offer of Place” letter.
  • Student visa not granted before and/or within the first 10 working days of the course commencement
    – The student must provide an official letter from INZ confirming the visa decline: The student will receive a full refund of all fees paid less a deduction of 10% up to a maximum of $500
  • Student visa not granted after the first 10 working days of the course commencement
    – The student must provide an official letter from INZ confirming the visa decline: The student will receive a refund of the balance of unconsumed tuition fees paid
  • Student visa extension not granted
    – The student must provide an official letter from INZ confirming the extension decline: The student will receive a refund of the balance of unconsumed tuition fees paid
  • If PBRS decides, for any reason, to discontinue a programme of study (including if PBRS ceases to be a signatory of the Code or a registered provider), all fees paid for services not delivered or the unused portion of fees will be refunded or transferred to another institute as agreed with the student. Other than the student being entitled to such refund, it will have no other further claim against PBRS.
  • No refund is available if a student is withdrawn from study by PBRS for disciplinary reasons including: inappropriate behaviour, poor attendance or inadequate academic progress, transfer to another school after the refund period.
  • No refund is available if a student’s enrolment is cancelled because the enrolment application is found to be inaccurate in any way.
  • No refund is available if a student has their visa/permit to study at PBRS cancelled.
  • If a student wishes to withdraw from a homestay arranged by PBRS, they must provide at least two (2) weeks’ notice in advance either before they arrive in New Zealand or before the date on which they wish to leave the homestay accommodation. Failure to provide this notice will result in 2 weeks accommodation fees being forfeited. The homestay placement fee is not refunded under any circumstances.
  • If a student wishes to cancel a booked airport pick up, they must provide at least one (1) week’s notice before the arrival date and a full refund of the airport pick up fee will be made. Otherwise, the entire fee will be retained.
  • Full refund of an insurance fee paid through PBRS will be made if the student requests withdrawal before the course starts or within one week of the course starts. No refund of an insurance fee will be given after one week of the programme start date.
  • In a case where a student has asked PBRS to buy insurance earlier than within one (1) week of when the course starts, the student is required to inform PBRS in advance, so that the student insurance can be arranged earlier. In this case, no refund of insurance fee will be given after two weeks of when the insurance is bought.
  • Living costs paid to PBRS will be fully refunded on the student’s request
  • Late requests: In exceptional circumstances, late notices of withdrawal and requests for refund may be submitted, and these will be considered on a case-by-case basis. Possible reasons for such requests include:
    • Serious illness or disability of the student
    • Death of a student or close family member (parent, sibling, spouse or child)
    • Political, civil or natural event that prevents arrival of the student

Full documentation must be supplied to support each application.

Where a late request is approved, the amount to be refunded may be reduced at the Institute’s sole discretion. In particular, deductions may be made to take account of items such as fees for services provided prior to withdrawal, and any payments to agents in relation to the student’s enrolment. Refund of other fees will be made in accordance with the relevant policies.

Withdrawal and Refund Process

  1. Any applications for withdrawal must be made in writing on the appropriate withdrawal form, and must state reasons in full. Written confirmation from the payee student’s parents or legal guardian is required, if the student is under 18.
  2. All applications for a refund will be reviewed and decided upon by the PBRS Executive Management Team in accordance with the Withdrawal and Refund Policy
  3. Notification as to the decision in relation to the refund application will be supplied to the student within ten working days of receipt of the application.
  4. A refund will be made within five (5) working days of the day on which a decision to refund is made. Payment will be made to the student’s account or a third party account agreed by the student. Where a student is under 18 years of age, the parent(s) or the legal guardian will need to give his/her signed approval and a clear indication of the account into which the refund will be made.
  5. All fees are received and refunded in NZ dollars. PBRS is not responsible for any currency fluctuations between enrolment and payment of refund, and is not responsible for any bank charges incurred through the deposit of funds into your nominated account.
  6. PBRS will notify Immigration New Zealand (INZ) of your withdrawal within one (1) week. This may affect the student’s visa status.


Students studying at PBRS are required to maintain excellent attendance throughout the programme. Any student who fails to meet this attendance requirement may be subject to expulsion from the programme and PBRS will notify Immigration New Zealand.

At PBRS, you are expected to attend class for 20 hours per week. Classes will be arranged during the week. Class Time each day may be different. A detailed timetable will be given to you on the orientation day for the first term and will be given about 1 week before term starts for the rest. It is important to think about your class time before you take any job.

Recognition of Prior Learning (RPL) and Cross Credit (CC)

Where a student believes he/she may be eligible for this, contact needs to be made with the school for the forms to apply for this recognition. An additional processing fee of $500 will be required. This process must be completed before the Offer of Placement Letter is issued. No RPL/CC will be considered after the student has started his/her course.


In signing this enrolment form you undertake to comply with the regulation to notify PBRS of your current contact details in New Zealand and in your home country, accommodation type, residential address and immigration status at all times, and you accept that failure to do so may result in your enrolment with PBRS being terminated.


Before your course starts, there will be a class orientation that will include:

  • Warm welcome from all staff and students
  • An introduction to your fellow students, members of management, lecturers and all other staff
  • An introduction to your chosen program, facilities and the requirements for training
  • An explanation of the rules, regulations (including the Education (Pastoral Care of Tertiary and International Learner) Code of Practice 2021 and the Health & Safety requirements etc. You will have the opportunity to sign the learning contract to demonstrate your agreement to abide by these. A Student Handbook will be provided on the day.
  • A copy of your passport & student visa and a copy of your medical & travel insurance certificate are required to be provided to the school.

Make sure to check our Facebook page (www.facebook.com/pbrsinternational) for announcements, and these schedules are subject to change.


As per the requirement of the Education (Pastoral Care of Tertiary and International Learner) Code of Practice 2021, for international students aged under 18, they must live with their parents, designated caregiver or PBRS arranged homestay. Please discuss with our Marketing Managers about your accommodation arrangement if you are under 18. You and your parents may be required to fill in some forms regarding this.

PBRS also provides accommodation arrangements for international students aged over 18 on request but we must have a minimum of 4 weeks’ notice. The minimum period of homestay is 4 weeks. Fees will apply. Please check with us for details.

For international students aged over 18 who want to find your own accommodation, you may find general information on renting at https://www.tenancy.govt.nz, or find information on quality standards for renting at: http://www.mbie.govt.nz/info-services/housing-property/tenancy/residential-tenancies-regulations-for-insulation-and-smoke-alarms. You are also welcome to talk with our Pastoral Care Team and seek more advice.

Circumstances in which PBRS may Terminate Enrolment

  • If a student is expelled according to the Disciplinary Process. Including situations as continued and/or unexplained absenteeism, inadequate progress, any breach of disciplinary regulations etc.
  • If a student is found having provided false or misleading information
  • If the Academy is unable to guarantee accommodation due to the student’s behaviour (under 18 students)
  • If a student has criminal behaviour inside or outside the Academy’s premises
  • If a student can not attend school to make up the missed programme time and needs to re-enrol if they wish to complete the programme for reasons such as illness or family obligations.

All decisions to terminate enrolment will be based on evidence, and the normal appeal procedure applies.   If your enrolment is terminated:

  • No refund will be given
  • Immigration New Zealand and parents (if you are under 18) of yours will be notified about your problem and status.