National Certificate in Hospitality-Level 4 (Operations Supervision)

Programme Introduction

Students will be taught how to professionally make basic coffees and provide customer service by our tutors who have extensive experience in hospitality industries. They will teach you exactly what you need to start working in the industry as soon as possible. You will be taught skills that will give you the confidence to take on more responsibility in a hospitality establishment from supervising and training, to staff rostering. The programme will give you the sound business skills to help you think on your feet within this exciting industry. The course includes; first line management, human resource supervision, and food and beverage supervision.

Course Highlights

During your time at PBRS you will learn hospitality service skills, as well as operational supervisory theories. You will also learn how to provide best hospitality service to customers as well as supervising a team. Regular field trips to some of the top hotels, bars, restaurants, cafes are included throughout the course duration. (Subject to availability)

Course Structure

• Customer service skills
• Rosters and employment
• Stock management
• Supervising skills
• Communication skills
• Staff training
• Performance management
• LCQ Certificate

PBRS, you will be taught skills that will give you the confidence to take on more responsibility in a hospitality establishment.

Enrolment Info(Domestic):

Campus – Auckland

Fees:

domestic :

Tuition fee : $4,584

Material fee : $400(Can be applied from studylink course related cost)

International:

Tuition fee : $7,250

Material fee : $500

Material fee include:

• Access to all school facilities and equipment during school hours or by arrangement with the tutor in charge after class hours
• Processing, recording and reporting of assessment results and personal data
• Course work books and text books (If it is applicable)
• Uniform
• Student ID card
• Field trips (If it is applicable)

Entry Criteria:

Age: To enrol in this course, you must be at least 18 years of age, or older by the first day of course commencement.

English: Literacy & Numeracy unit standards to NCEA level 2 or higher.

Schooling: NCEA Level 2 or higher.

Academic: Previous tertiary study an advantage

You will be required to sit a written entry test.